Call Center Agents at AL-Matar

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Job Description

  • Dealing with customer requests received through different channels.
  • Following the company process & procedures and updating the systems according to transactions.
  • Catching daily operational targets & systematic follow-ups for issues of previous days with the aim of resolution.
  • Coordinating with other departments, supervisors & team members to resolve the cases on time

Job Requirements

  • Bachelor’s Degree in Tourism or equivalent
  • Preferably 1-2 years of experience in the Contact Center or Online Tourism Industry.

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