وظيفة مسؤول عن تحسين تجارب العملاء:
متطلبات الوظيفة
- درجة البكالوريوس في إدارة الأعمال أو مجال ذي صلة.
- مهارات قيادية وتحليلية قوية.
- مهارات تواصل وتفاوض وحل المشكلات ممتازة.
- القدرة على العمل بشكل تعاوني مع الأقسام الأخرى.
- 4-6 سنوات من الخبرة في نفس المنصب.
التقديم بعد شرح الوظيفة
Job Description
- Create company-wide goals to improve customer experience.
- Meet with top-level executives to discuss potential plans and initiatives to implement.
- Conduct research to find out more about customer behavior and preferences.
- Build a streamlined customer experience across all departments.
- Figure out ways to increase customer satisfaction and build brand loyalty.
- Identify problem areas within the company and find solutions for them.
- Network with company stakeholders and business leaders to develop better strategies for customer experience.
- Collect and analyze data to make well-informed business decisions.
- Gather feedback, such as surveys, from customers to learn more about their experience with the company.
- Motivate team members to meet company goals and push for success.
- Managing marketing campaigns to increase awareness and attract new customers.
- Analyzing customer feedback and identifying areas for improvement.
Job Requirements
- Bachelor’s degree in business administration or a related field.
- Strong leadership and analytical skills.
- Excellent communication, negotiations and problem-solving skills.
- Ability to work collaboratively with other departments.
- 4-6 years of experience in the same position.