Customer Service Executive- Obsession Boutique

Experience Needed:More Than 1 Year

Heliopolis, Cairo

Job Description

Customer Service

Working Hours:

  • 11:00 am – 7:00 pm
  • Fridays off

Location: Sheraton – Heliopolis

  • Manage incoming and outgoing calls in a timely manner.
  • Follow up with customer’s orders/shipments to ensure they are delivered on time and help resolve and issues they might face.
  • Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).
  • Manage incoming and outgoing calls in a timely manner.
  • Organize Return process and refund for customers wanting to return a order..
  • Prepare orders and answer clients messages
  • Handling all clients problems and making sure they are happy
  • Following up with clients to make sure they have the best experience
  • Answer clients calls and respond to the customer’s requests in a professional manner to ensure the customer satisfaction.

Job Requirements

  • Excellent Problem Solving Skills
  • Flexible with rotational shifts and working hours
  • Excellent communication skills
  • Graduates only of any major
  • No previous experience required

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