Customer Service Executive- Obsession Boutique

Customer Service

Working Hours:

• 11:00 am – 7:00 pm
• Fridays off

Location: Sheraton – Heliopolis

• Manage incoming and outgoing calls in a timely manner.
• Follow up with customer’s orders/shipments to ensure they are delivered on time and help resolve and issues they might face.
• Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).
• Manage incoming and outgoing calls in a timely manner.
• Organize Return process and refund for customers wanting to return a order..
• Prepare orders and answer clients messages
• Handling all clients problems and making sure they are happy
• Following up with clients to make sure they have the best experience
• Answer clients calls and respond to the customer’s requests in a professional manner to ensure the customer satisfaction.