Customer Success Specialist- DTC Business

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El Doki, Al Jizah, Egypt

Main Responsibilities

• Responsible for the smooth on-boarding of the client, on boarding ‘is making sure customer went live successfully and all points with DTC are correctly and clear
• Responsible for the product know-how and training needs of the client upon the assignment from the professional services.
• Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA’s
• Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.
• Responsible for making sure agreed activities are being applied based on time frames related to customer stage during the customer journey resulting in increase the customer life time value with DTC and satisfaction.
• Escalate to direct manager & related units any issues that might be alarming or require upper management interference.
• Make sure that customer details & contacts data is always up to date on our CRM


• BS Degree in business administration,Information Technology, Computer Science, Management Information System, or relevant field
• Minimum of at least 3-5 years previous experience in Customer Success or Customer Service

لينك التقديم هناCustomer Success Specialist | DTC Business Solutions | LinkedIn

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