Front Desk Agent – Semiramis Intercontinental Cairo

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests needs to anticipate requests and offer tailored recommendations
  • Being our guests trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills – guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language – extra language skills would be great, but not essential
  • Literate and tech-savvy – you ll need a good grasp of reading, writing, basic maths and computer skills

Apply for here