Hotel Operation at Seera Group

Job Details

  • Experience Needed:1 to 3 Years
  • About Job Description:
    • Coordinate the activities of team members to ensure compliance with the organization’s goal
    • Verifies the validity and nature of complaints; processes and follows up on cancellations, refund payments.
    • Prepares function-related statistical and performance weekly/monthly reports.
    • Responsible for the day-to-day supervision including work and attendance monitoring in accordance with organization policy and applicable legal requirements
    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
    • Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
    • Communicate expectations to employees and provide timely updates
    • Job Requirements
      • 3 years of related working experience in a similar role in customer relations lead position in any service industry, preferably in aviation; experience with low-cost airlines is a plus.
      • Cost-oriented possesses effective persuasive, negotiation, and problem-solving skills.
      • Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support the company’s objectives.
      • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests.
      • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
      • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
      • Work well under pressure and follow through on items to completion
      • Strong communication skills, both written and verbal (English C1)
      • Apply here
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