Urgently needed for medical imaging company – *Indoor Technical Support Engineer (Females only)*
Job Responsibilities:
• Developing and maintaining excellent technical knowledge about company’s range of products, FAQs, common problems, trouble shooting.
• Communicating with manufacturers in technical support related issues including training, spare parts
• Receiving and handling customers’ technical complaints and inquiries through technical hotline, Email’s or Remote support.
• Coordination between Customers, Logistics and Technical Support team .
• Scheduling and following up technical support team tasks.
• prepare and handling all needed backorders for manufacturers.
• Representing the company in conferences, group events, and different marketing activities that may need technical assistance.
• Commitment to the standard operational protocols, maintenance, safety and customers satisfaction standards.
Requirements:
• Fluency in English.
• Proven working experience in technical support 2 years at least
• Working hours 9 am to 5 pm five days a week.
• Excellent communication Skills, problems solving skills and handling complex situations with different personalities.
• Education must have Bachelor’s degree and graduated from Biomedical and Systems Engineering.
• Perfect Microsoft office user.
• Cairo Resident.
If interested, please send your resume to: *[email protected]*