IT Help Desk Officer at Al-Nasser

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Key Responsibilities & Accountabilities:

  • Create and monitor a system of controls, procedures, and forms for the recordation of IT hardware assets.
  • Conduct periodic physical counts of IT hardware assets.
  • Conduct analyses related to IT hardware assets as requested by management.
  • Ensure hardware assets database is maintained and kept up to date.
  • Following up with vendors regarding hardware maintenance when needed.
  • Provide effective 1st level IT support to users.
  • Assist in the day-to-day operation and performance of the Service Desk.
  • Record incidents and resolutions using the

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Job Requirements

  • Bachelor’s degree Information Technology/Computer science
  • Proven experience as a help desk technician or other customer support role
  • Excellent communication skills

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