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Key Responsibilities & Accountabilities:
- Create and monitor a system of controls, procedures, and forms for the recordation of IT hardware assets.
- Conduct periodic physical counts of IT hardware assets.
- Conduct analyses related to IT hardware assets as requested by management.
- Ensure hardware assets database is maintained and kept up to date.
- Following up with vendors regarding hardware maintenance when needed.
- Provide effective 1st level IT support to users.
- Assist in the day-to-day operation and performance of the Service Desk.
- Record incidents and resolutions using the
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Job Requirements
- Bachelor’s degree Information Technology/Computer science
- Proven experience as a help desk technician or other customer support role
- Excellent communication skills