Looking for hiring for ChicHomZ company:
Quality assurance specialist:
• Monitor inbound and outbound calls and evaluate agent’s performance concerning the quality of service offered through all channels.
• Provide clear insight into performance drivers and the levers that impact performance.
• Perform mystery calls to ensure accurate and consistent information delivery to the customers.
• Manage auditing reports for Customer Care activities & and transactions.
• Give recommendations for process improvements based on the customer experience and feedback.
• Design quality rules and guidelines to achieve the highest performances with team managers.
• Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
• Conduct presentation and business simulation with new hires
• Compile and track performance for teams and individual levels.
• Males & Females
• Excellent communication skills.
• Excellent in using Microsoft office programs.
• Coaching and leadership skills
• Previous experience of 3 years in the same field and job title is a must.
Who’s interested kindly send me your updated resume to [email protected] with mentioning the job title in the subject line.