Experience Needed:1 To 3 Years

Job Description

  • Assign walk-in customers with minimum waiting time to the correct parties
  • Maintain accurate records of the daily number of walk-ins and ensure that daily reports are sent to the line manager
  • Handle complaints, and customer queries, resolve issues within specified timelines (as per SLA and use of Priorities), if appropriate
  • Escalate customer issues and report major problems to Superiors
  • Make recommendations for improving the process of receiving walk-in customers to reduce waiting time and increase customer satisfaction
  • Ensure Reception Area and Information desk are kept clean, tidy, and well maintained throughout the day
  • Coordinate with Office Assistance to ensure all customers are offered refreshments in the waiting area
  • Assist the HR department, as well as other departments with booking interviews and meeting rooms

Job Requirements

  • Excellent Customer Handling Skills
  • Very Good MS skills
  • Excellent Organization Skills.
  • Interpersonal Skills

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