▪ Handle all complaint cases received from different channels
▪ Handle all complaint cases related to vendors
▪ Register all complaints in the system
▪ Consistent complaint follow-up with customers to ensure full resolution of their cases.
▪ Collect callers feedback and suggestion, forward it to direct team leader for future action.
▪Bachelors Degree preferable in Business Administration or Hotel Management.
▪ 1-2 years of experience in E-Commerce, Telecommunication, Hotel Management or Customer Service.
▪ Very Good English, both written and verbal.
▪ Excellent Customer Service and complaint handling skills.
▪ Good MS office knowledge.