Job Details
Experience Needed:
More than 1 year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelors Degree
Salary:
7150 to 7150 EGP Per Month
Job Description
▪ Handle all complaint cases received from different channels
▪ Handle all complaint cases related to vendors
▪ Register all complaints in the system
▪ Consistent complaint follow-up with customers to ensure full resolution of their cases.
▪ Collect callers feedback and suggestion, forward it to direct team leader for future action.
Job Requirements
▪Bachelors Degree preferable in Business Administration or Hotel Management.
▪ 1-2 years of experience in E-Commerce, Telecommunication, Hotel Management or Customer Service.
▪ Very Good English, both written and verbal.
▪ Excellent Customer Service and complaint handling skills.
▪ Good MS office knowledge.