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Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous


  • Ensure consistent service delivery of agreed process and complete transaction tracking

to capture SLAs.

  • Identify and implement service delivery and process improvement opportunities in the

assigned process.

  • Ensure a consistent and high level of customer service and operational excellence that

will ensure transactions are resolved efficiently and in full compliance with relevant

Legal, Company And Process Requirements.

  • Represent technical, functional and customer perspective when taking decisions:

Database requirements, integration of systems, internal clients and the broader shared

services organization.

  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for

colleagues as needed.

  • Provide staffing support that is aligned with a specific internal functional client team,

with a goal of filling open roles with qualified internal or external talent while achievingtarget metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, amongothers.

  • Execute the full life cycle recruitment process for each requisition including: Facilitation

of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timelyand effective communications between candidate(s) and hiring team.

  • Screen, assess, and evaluate internal and external candidates who have applied via

online job postings and present qualified candidate slate to Hiring team.

  • Manage the feedback process to determine next step actions in process. Manage with

the attempt to achieve /build consensus, with Manager oversight when needed.

  • Work with Manager to develop compelling offer for external hires, present final offer to

candidate and manage offer negotiations if necessary, with oversight from manager.

  • Develop and maintain productive working relationships with multiple stakeholders,


  • HR Talent Acquisition process and SLA management experience at a GBS

organization/Shared Services: 1-2 years

  • HR administration and coordination experience in a multinational environment: 1-2


  • Service management and ticket management system experience
  • Customer orientation
  • Process management and continuous improvement with a focus on optimization and


  • Ability to work in a matrix organization

Apply for here

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