Quality Specialist at Dimofinf Operations Center

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Job Summary

Monitoring and evaluating other departments’ performance and generating reports in accordance.

Role and Responsibilities

  • Review and evaluate employees’ phone, email, ticket, and chat records to ensure quality, accuracy, policy, up-to-date information, and core values are met.
  • Identify training and improvement needs per employees’ and Department as a whole.
  • Maintain a keen understanding of the Consultant Success Plan, policies, sales incentives, and best practices.
  • Provide coaching, constructive and timely feedback, advice and guidance based on quality assurance findings, and delivers
  • Investigating customer complaints and deficiency reports and providing identification of causes to appropriate authorities.
  • All other duties related to Quality Control as assigned.
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Job Requirements

Qualifications and Education Requirements

  • Bachelor’s degree / or equivalent combination of education, training, and experience in Education, Business or in any relevant field.
  • call center experience is a Must
  • 1 to 3 years of experience as quality control

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